Support

Found a bug, stuck on a scan, or have an idea? We read every message and reply as soon as we can.

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Your device and iOS version (e.g. iPhone 15, iOS 18)
What happened, and what you expected to happen
For a scanning problem, how the cube looked and which step it stalled on

Common questions

The scanner is misreading a color. Scan in even, natural light and avoid direct glare on the stickers. When a sticker is hard to read, tap it to confirm the color before continuing. Holding the cube a little steadier through each face usually clears it up.

It says the first two layers are not finished. CubeCoach coaches OLL and PLL only. It does not solve the first two layers, so those need to be complete before it can name a case. If the whole cube scanned correctly but is still scrambled below the top, finish the first two layers and scan again.

Why was my solve not graded? A solve only counts when the camera read every sticker confidently and you did not change any sticker by hand. If you corrected a sticker or the scan was unclear, the attempt is shown without a grade and your progress does not change. Scan again in even light for a graded result.

Do I need an account? No. CubeCoach works offline with no sign-in, no ads, and no tracking. The only time it goes online is to check for app updates.

Are my camera photos uploaded? No. Scanning happens on your device. Pictures are read for their colors and are not saved to your photo library or sent anywhere. See the privacy policy for the details.

Will my practice progress sync between devices? Practice history is stored on your device. Reinstalling or switching phones starts practice fresh; the full case library is always available.